Drain and service plumbing margin shows up — or disappears — in callback rate. ShareWillow builds the incentive plan that pays for first-time fixes and shrinks rework to nothing.
Industry callback rate runs 5–8%. Every callback is a lost truck, an angry customer, and a margin hit you didn't budget for.
Performance pay with a flat callback deduction makes quality the whole crew's job. Clogbusters charges $100 per callback — their rate dropped below 2% in weeks.
“Everybody straightened up right away. Everybody fell in. Our callback rate dropped below 2%.”
— Clogbusters · Drain & plumbing
<2%
Callback rate
$180K
Top tech earnings, age 19
The plan
A typical plumbing performance plan
Designed around first-time fix rate, average ticket, and zero callbacks.
Custom built for your shop in 1–2 weeks
Sample plan structureEditable per tech
01
Base hourly
$24/hr — guaranteed foundation
Base
02
Avg. ticket bonus
10% commission above $800/call
Bonus
03
First-time-fix bonus
$30 per call completed without return
Bonus
04
Quality gate
$75/wk if callbacks stay below 2%
Bonus
05
Callback deduction
-$100 flat per warranty return
Deduction
Metrics dashboard
What we track for plumbing shops
Plumbing-specific KPIs benchmarked against shops your size.
01
Avg. ticket
$1,180
Industry: $720
02
Callback rate
1.4%
Industry: 5–8%
03
First-time fix
94%
Industry: 78%
04
Membership conv.
28%
Industry: 12%
Live, in real time, on every tech's phone
The tech app
Every tech sees the score in their pocket.
Payroll becomes a leaderboard. Techs check their projected payout, effective hourly rate, and live ranking after every job — same way they'd check the score of a game they're trying to win.
Real-time leaderboards
The whole crew sees who's leading, by what, and by how much. Top techs become the standard. Newer techs see exactly what good looks like.
Projected payout, updated every job
Techs know what they'll bring home this week before Friday. No surprises. No "how did you get that number" conversations.
Effective hourly rate, not just base
We bundle base, bonuses, and incentives into one number. Your $20/hr tech is actually a $32/hr tech. Now they know it — and so does the shop down the street.
Drill into every job
Tap any payout to see the jobs behind it. Full transparency on what counted, what got deducted, and why.
Specific to how plumbing shops operate. Don't see your question? Ask us on a call.
Different incentives, same platform. Service plumbers get rewarded on average ticket and first-time fix. Drain crews get paid on completion and callback rate. We design each line of business around its own KPIs.
Quality gates. Callbacks cost the tech, not just the shop. Customer review thresholds gate the bonus. Quality is built into the plan — not bolted on.
We pay per signed agreement, but the bonus is gated by retention — if the customer cancels in 90 days, the bonus claws back. That keeps the conversation honest.
Build an incentive program designed to grow your business.
Get personalized guidance from the ShareWillow team. We'll help you design a profit sharing plan that motivates your team and drives business results.
