Average ticket should be your favorite number. ShareWillow's incentive plans push it without pushing your techs to oversell — with quality guardrails that keep callbacks rare and reviews high.
Your best tech and your worst tech shouldn't make the same money.
Two HVAC techs, same training, same trucks, same routes. One does $1,400 average tickets. The other does $600. Same hourly rate.
When pay doesn't reflect performance, your A-players carry the company and start looking around. Performance pay aligns the whole shop on the metrics that move HVAC margin: average ticket, membership conversion, and labor efficiency.
“Average maintenance call went from $869 to $1,367. Same techs. Same training. Different motivation.”
— Streamline · HVAC · 16 techs
$869 → $1,367
Avg. maintenance call
+57%
Revenue per call
The plan
A typical HVAC performance plan
Designed around average ticket, membership conversion, and quality — every plan is custom to your shop.
Custom built for your shop in 1–2 weeks
Sample plan structureEditable per tech
01
Base hourly
$22/hr — guaranteed foundation
Base
02
Avg. ticket bonus
8% commission on revenue above $1,200/call
Bonus
03
Membership conversion
$25 per signed maintenance plan
Bonus
04
Quality gate
$50/wk bonus if callbacks stay below 2%
Bonus
05
Callback deduction
-$100 per return visit
Deduction
Metrics dashboard
What we track for HVAC shops
HVAC-specific KPIs benchmarked against shops your size.
01
Avg. ticket
$1,367
Industry: $980
02
Membership conversion
34%
Industry: 18%
03
Callback rate
1.8%
Industry: 5–8%
04
Labor rate
22.4%
Target: <25%
Live, in real time, on every tech's phone
The tech app
Every tech sees the score in their pocket.
Payroll becomes a leaderboard. Techs check their projected payout, effective hourly rate, and live ranking after every job — same way they'd check the score of a game they're trying to win.
Real-time leaderboards
The whole crew sees who's leading, by what, and by how much. Top techs become the standard. Newer techs see exactly what good looks like.
Projected payout, updated every job
Techs know what they'll bring home this week before Friday. No surprises. No "how did you get that number" conversations.
Effective hourly rate, not just base
We bundle base, bonuses, and incentives into one number. Your $20/hr tech is actually a $32/hr tech. Now they know it — and so does the shop down the street.
Drill into every job
Tap any payout to see the jobs behind it. Full transparency on what counted, what got deducted, and why.
Specific to how hvac shops operate. Don't see your question? Ask us on a call.
No. We use rolling 90-day averages and tier the plan around demand cycles. Summer crunch and shoulder seasons both have realistic targets — your techs aren't punished for January or rewarded for June.
Different metrics. Maintenance work is typically incentivized on completion rate and add-on conversion. Demand work runs on average ticket and quality. We design both into one plan.
We build guardrails for that — callback deductions, review thresholds, and checklist-gated payouts. The plan rewards diagnosis accuracy and customer satisfaction, not just dollars per call.
Build an incentive program designed to grow your business.
Get personalized guidance from the ShareWillow team. We'll help you design a profit sharing plan that motivates your team and drives business results.
